Delivery & Returns

Shipping Locations
We ship domestically across the United States. Currently, international shipping is not available.

Shipping Fees
Enjoy free shipping on all orders over $49.
For orders under $49, a standard shipping fee of $5.95 applies.

Delivery Times
Orders are typically processed within 1-2 business days.
Delivery times range from 3-5 business days after processing.
You will receive a tracking number via email once your order ships.

Expedited Shipping
Expedited shipping options are available at checkout for an additional fee.

Return Policy

Return Window
We offer a 30-day return policy from the date of purchase.

Eligibility
Items must be unused, in the original packaging, and in the same condition you received them.
Proof of purchase is required for all returns.

Non-returnable Items:

Please note that certain items, such as gift cards and clearance items, are final sale and cannot be returned.

Refunds
Once we receive and inspect your return, we will email you to notify you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges and Return Shipping
We only replace items if they are defective or damaged.

If you need to exchange it for the same item, email us at mail@helloprim.co and send your item to: Relevant Dynamics / prim, 166 Geary Street, STE 1500 / #1545, San Francisco CA 94108 / USA

You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information
If you have any questions about our Delivery and Returns Policy, don't hesitate to contact us at mail@helloprim.co.